(October, 2018)
This privacy policy describes the personal data collected or generated (processed) when you use (“Site”) and mobile applications (“Apps”), their parents, subsidiaries and affiliate entities (“Kristal”, “”,”we,” “us” or “our”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.
By using Site, you accept that we collect, use and share data, personal data, within the conditions described herein the Privacy Policy. In case you don’t accept the terms of the Privacy Policy or any modification made to the Privacy Policy, we kindly ask you to leave the Site and not proceed with any purchase of product offered for sale on the Site.

2.Your Personal Data
2.1 Online Orders
If You place an Order on Site, you will have to transmit to us the following information:
• Prefix (sex)
• Surname
• First Name
• Home or delivery address
• Zip/post Code
• City
• Country
• Email address
• Telephone number
• Billing Information
• Login and account details
• IP address
• Photos, images, contacts and social network information as you choose to share with us
This information constitutes Your “Personal Data”. The Site may also collect and process technical data, including the IP address or navigation information related to Your terminal. By placing an order on the Site, You expressly consent to the collection of Your Personal Data in order to process Your order and ensure the after-sales service.

2.2.Newsletter subscription
You can register on the Site to receive newsletters and advertising information by email regarding business news, new fashion trends arrivals and sales promotions. You can unsubscribe by clicking on the link provided for this purpose in the newsletters You receive. Your data may be passed on to other companies and service providers for the same purposes.

3.Our Undertaking is the data controller and undertakes to collect and process Your personal data in compliance with applicable data protection laws and including the following regulations: i) the UK Data Protection Act 1998, and ii) the EU General Data Protection Regulation 2016/679 (“GDPR”); including any amendments and successor legislation to any of the above (together, the “Data Protection Laws).

We comply with local laws and do not allow minors to register on our Sites or Apps when they are under the legal age limit of the country in which they reside. We will ask for parental consent for children participating in Kristal experiences, marketing and sales promotions events. If You are the parent or legal guardian of a minor who has registered on the Site, please contact us at the following address, to have the registration of Your child deleted.

5.Use of Your Personal Data
Acting in accordance with the applicable data protection laws, we implement technical and organizational measures and endeavour to protect Your Personal Data against destruction, theft or unauthorized access.
We use Your Personal Data solely for the operation of the Site and its Services, for customer relationship management (such as purchase, delivery, after sales service, issuance of an invoice duplicate, return and refund management), for ensuring the security of transactions made on the Site (including prevention of fraud, abuse, illegal use, cybercrime and payment incident prevention), for research and statistical analytics purposes or to comply with applicable law. Your Personal Data are collected and processed in accordance with our legitimate business purposes stated when you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Sites and Apps.
We may transmit Your Personal Data to our logistics carriers and/or the financial institution through which payments are made, only in the fulfilment of an Order from the Site. We do not transmit Personal Data to third parties other than those mentioned above without Your express consent.
We may share Your Personal Data with other affiliates of group or to third party services providers (including outside of the European Union) to process your order and your delivery, and/or to fight fraud or attempts of fraud. We may also disclose Your Personal Data to third parties who provide services on or to the Site including hosting website, distribute emails, research and analytics, manage brand and product promotions as well as administering certain services and features.
We may also disclose Your Personal Data to other affiliates of the business in order that such affiliates may contact You with respect to products and services that may be of interest to You. If You do not want to receive such information by email, you may opt out by clicking on the “Unsubscribe” link at the bottom of each email.
We may disclose your Personal Data if we believe in good faith that such disclosure is necessary to comply with applicable law, a subpoena or other legal process, or to protect our business interests.
If, or all or part of its assets, are acquired by a third party, the Site’s customer list may be included in the transferred assets. Please be aware that we do not control the policies or practices of such third parties and that any use or disclosure of such information by third parties is not governed by this Privacy Policy.
The Data which may be transmitted to third parties through the use of cookies, as detailed in section 7 below, are anonymous.

6.Duration of Data Retention will retain Your Personal Data only for the time necessary to provide the Services. Your Personal Data will be deleted when You decide to close Your User account with us. Your User account on the Site will be active as long as You have not decided to close it or as long as You continue placing purchases on the Site. reserves the right to keep Your Personal Data for a longer period, for statistical purposes, or in cases of suspected illegal activities on the Site, or for probative purposes (including accounting) during statutory limitation period (as required by applicable law). We may also keep for record purposes copies of communications with users of the Site and any response to questions and/or comments sent to Users by our Customer Service.

7.Cookies and Pixel Tags
To offer You customizable and personalized services, uses cookies and pixel tags to collect and store and sometimes track your navigation data on the Site. A cookie is a small data file sent to Your browser from a Web server and stored on the hard drive of Your computer and it becomes active when You sign up or connect to a Service. We use this information to personalize content, banners or promotional offers of the Site. We reserve the right to use the services of external companies (including Google or Facebook etc Analytics services) to evaluate the browsing habits of Users and improve the quality of services. However, the Data transmitted through these Services remain anonymous.
Some of this information we collect may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behaviour, purchases and indicated preferences; and (ix) access times and referring URLs.
Third parties may also collect information via Sites through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.
We use cookies and pixel tags to track our customers’ usage of the Sites and to understand our customers’ preferences. This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about Site traffic and Site interaction, to identify trends and obtain statistics so that we can improve our Sites. There are generally three categories of cookies used on our Sites:
Functional: These cookies are required for basic Site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
Performance: These cookies allow us to improve our Sites’ functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember Site preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow Site performance.
Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Instagram, Pinterest, Twitter, LinkedIn or other social media networks and/or not allowing you to share content on social media platforms.
You can always change your preference by visiting the “Cookie Settings” at the bottom of each page of our Sites.
If you turn cookies off, you may not have access to many features that make our Sites and Apps more efficient and some of our services will not function properly.
Our Sites and Apps allow you to interact with a wide variety of other digital products and services. For example, our Sites and Apps can integrate with third-party devices for activity tracking, social networks, music streaming services and other digital services.
If you choose to connect your account with a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies.

8.Links with other Third-Party Sites
Our Sites and Apps may contain links to or from other websites for your convenience or information or user experience. These third-party websites have their own privacy policies on which we have no control. This Privacy Policy does not cover the use nor the collection of Your data by third party websites. We shall not be liable for any misuse of Your Data by these third parties.
We recommend that You review the privacy statements posted on other third parties’ websites to understand the procedures for collecting and using data.

9.Security and Protection of Your Personal Data
We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data. A strong and strict confidentiality obligation applies to our employees who need to have access to Your Personal Data.
The personal data we collect (or process) in the context of our Sites and Apps will be stored in DigitalOcean London datacentre, UK and other countries. Transactions processed on the Site are protected by COMODO PositiveSSL Wildcard security and encryption solution. WORLDPAY handles our payment gateway data information. However, we remind you that no data transmission over the internet is 100% secure and that all information communicated online can be potentially intercepted and used by people other than the intended recipient.

10.Modifications and Changes to our Privacy Policy
We reserve the right to modify our policies over time to align with applicable law. In such a case, we will publish the new version of the Privacy Policy on our Site and Apps. You have to connect to the Site regularly to be informed of any changes. By using the Site, You agree and consent to the terms of the Privacy Policy.

11.Enforcement of your Rights
You can contact us at any time to access Your Personal Data, to update, correct or delete them, by writing to the following address: In order to satisfy Your request, our Customer Service will require a copy of a proof of identity. If applicable, you must ensure that you provide us with any changes to Your Data, in particular to allow us to ship your orders to the correct address and to contact you if necessary.
You can always opt-out of receiving marketing or sales promotional newsletters by modifying your preferences in the “view or change my profile” section of our Sites if you have a registered account. You can also opt-out by modifying your email or SMS subscriptions by clicking on the unsubscribe link or following the opt-out instructions included in the message. Alternatively, you can contact us via email.

Exclusive Jurisdiction website is operated and governed under the exclusive jurisdiction of English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, the website, directly or indirectly or any order you place on the website or communication with customer services.

Liability and Indemnity
We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our negligence or from their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage or loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.