Shipping Information

(October 2019)

1.1 United Kingdom
Our great customer shopping experience means free shipping and returns in the United Kingdom. The minimum order required for free delivery and returns is £50.00 only, after any promotional discount coupon is applied. We ship to all areas in the United Kingdom except the Channel Islands, Falkland Island, Jersey, Gibraltar and Isle of Man.

All orders are shipped within 24 hours on payment.
Delivery      UK                     EUROPE           USA & CANADA         REST OF WORLD
Standard     3 – 5 days          3 – 6 days            4 – 10 days                    4 – 15 days

1.2 Europe
Our great customer shopping experience means free shipping and returns in European Countries. The minimum order required for free delivery and returns is £100.00 only, after any promotional discount coupon is applied.

All orders are shipped within 24 hours on payment.
Delivery      UK                     EUROPE           USA & CANADA         REST OF WORLD
Standard     3 – 5 days          3 – 6 days            4 – 10 days                    4 – 15 days

1.3 United States of America & Canada
Our great customer shopping experience means a generous flat rate shipping cost per any single order and/or transaction and returns is free of charge in the United States of America & Canada. The £10.00 flat rate applies to a minimum order value of £100.00 only, after any promotional discount coupon is applied.

All orders are shipped within 24 hours on payment.
Delivery      UK                     EUROPE           USA & CANADA         REST OF WORLD
Standard     3 – 5 days          3 – 6 days            4 – 10 days                    4 – 15 days

1.4 Rest of the World
Unfortunately, we are unable to offer our valued customers in the Rest of the World our generous shipping and returns terms just yet. Watch this space!
In the meantime, we regularly have great sales promotions and especially customers with accounts benefit from personalized promotional discount coupons.

All orders are shipped within 24 hours on payment.
Delivery      UK                     EUROPE           USA & CANADA         REST OF WORLD
Standard     3 – 5 days          3 – 6 days            4 – 10 days                    4 – 15 days

1.5 Customs and Import duties
Some countries charge customs or import taxes depending on the value of your order. If your parcel does incur local customs taxes or import duties, it is the customer’s responsibility (as the recipient of the products) to pay these costs. We suggest you contact your country’s customs office prior to ordering your products so that you are made aware of any additional local surcharges.

In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties.  We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item.  If a delivery is refused by you then unfortunately we cannot be held liable for any loss or damage incurred by your order during transit back to us.

1.6 Delivery Tracking
We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped from our warehouse.
You can track the delivery status of your order after 24 hours of notification and at any time through ‘my account’ page or via the delivery partner link.
Remember to check the condition of the package when it is delivered. You can always refuse it or accept it tentatively if you have any reservations.