TERMS AND CONDITIONS

(October 2018)
1.General
These Terms and Conditions will apply when You visit, use and/or purchase products through www.kristal.store (“Site”) and mobile applications (“Apps”), their parents, subsidiaries and affiliate entities (“kristal”, “www.kristal.store”,”we,” “us” or “our”). By continuing to use www.kristal.store and mobile applications, You will be deemed to have confirmed that You have read and accepted these Terms and Conditions described herein and your agreement to be bound by them before You submit an Order to Us. In case you don’t accept these terms, or any modification made to the conditions, we kindly ask you to leave the Site and not proceed with any purchase of product offered for sale on the Site. We may terminate or suspend your accessing or use of our Site or Apps if either: (a) we reasonably consider that you have breached these Terms, or (b) we consider it necessary to do so for security purposes.

2.Modifications and Changes to Our Terms and Conditions
We reserve the right to modify our T&Cs over time to align with applicable law, without prior notice, to any products or services mentioned on this website or Apps at any time. In such a case, we will publish the new version of the Privacy Policy on our Site and Apps. You have to connect to the Site regularly to be informed of any changes. By using the Site, You agree and consent to our terms and conditions. If you do not agree to any such change, you must not continue to access or to use our Site or Apps. If you continue to access and/or to use our Site or Apps, we will assume that you have accepted our terms and conditions including all changes. Please save or print a copy of these T&Cs to keep on file for future reference regarding the Order You are submitting.

3.Our Products & Availability
From time to time, we may need to modify, vary or withdraw (on either a permanent or temporary basis) some of the products and services and/or the features and specifications of those products and services, that are displayed on or made available to you through this website or Apps. We reserve the right to do so without any liability to you. We will use reasonable endeavours to ensure, but cannot guarantee and do not represent or warrant, that there are no typographical errors, inaccuracies or omissions that relate to product descriptions, pricing and/or availability on this website or Apps. We make no representation nor give any warranty as to the completeness, accuracy or currency of any information on this website or Apps. The inclusion of any products or services on this website or Apps does not imply, warrant or guarantee that these products or services will be available through this website or Apps if you wish to place an order for such products and/or use such services at any particular time. We have made every effort to display, as accurately as possible, the colours of our products that appear on this website or Apps. However, the actual colour you will see will depend on your device settings and we cannot guarantee that your device will accurately display our colours.

4.Order and Acceptance (Sales Contract)
Orders placed by you at www.kristal.store site for the products offered by us are only an offer to conclude a sales contract. The sales contract is entered into upon the confirmation of the order by an email by us to the email address you have provided to us when placing the order. If we, at our discretion, refuse to accept or have rejected your order, other than for fraudulent purposes, we will send an email informing you of the reason for the rejection. Orders cannot be processed due to an error in information you have provided to us or there is an error on our site relating to the product that you have ordered (for example if we do not provide shipping services to your location) or the product that you have ordered is no longer available through our Site

You, the individual or individuals placing the order must not be a minor. To enter into a contract with us by placing an order with us, you confirm that you are or over the legal contracting age. You also agree that you have obtained the bill payer’s permission to enter into a contract with us in return for payment by you at the price displayed at the time the order was placed for the product.
The sales contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither party will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

5.Order Placement
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please carefully check your order at each page of the order process.
After you have placed an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched or shipped (“Dispatch or Shipment Confirmation”). The contract between us will only be formed when we send you the dispatch or shipment confirmation.
If we are unable to verify the delivery or payment information you have supplied, we may restrict delivery to the address to which your credit or debit card is registered.
You can make changes to or cancel your order at any time before your order has been shipped. To make changes to your order, please call us immediately in the first instance or email us. Once your order has already been shipped, then please review the terms of our Returns and Refunds Policy document.

6.Oder Tracking
You can track the progress of your order using the tracking code that would have been communicated to you or through your account login.

7.Delivery
Deliveries are made to the delivery address given at time of order. Customer accepts full responsibility for ensuring accuracy of information provided.
You accept and agree that we will not be held liable for deliveries that are delayed including force majeure events outside of our reasonable control. Our performance under any contract is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the force majeure event
You accept and agree that we will not be held liable for deliveries that go missing. However, we will make like for like replacements if a delivery goes missing due to the fault of a third-party (i.e. courier) after a sufficient time period has elapsed and after you agree to assist us in any subsequent investigations for compensation from the third-party.

8.Prices and Payments
We reserve the right to vary the price of our products at any time. We will not alter the price of any products covered by an order after we have accepted the order.

All prices stated on this website or Apps include and are subject to the current rate of UK VAT at the prevailing rate.
VAT is not charged on orders outside the European Union.
Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. If we accept and process your order where a pricing error is obvious and unmistakeable and could have reasonably been recognised by the average customer as an error, we may end the contract, refund you any sums you have paid and require return of any products provided to you.
We accept all major credit and debit cards and all payments are processed by Worldpay payment gateways using secure PCI Encryption. We do not store credit card details, nor do we share customer details with any third-parties.

Your card payment does not constitute acceptance of your order. Our contract is created only when we send you an email confirming that we have shipped your products.

The charge for your order will appear on your credit, debit or charge card statement as “www.kristal.store”. If You wish to dispute the validity or amount of a charge that appears on your credit, debit or charge card statement, please contact us by emailing hello@kristal.store

9.Returns and Refunds
You have the right of withdrawal at any time, and within fourteen (15) days from the date on which the products are received by you without the need to provide any reason for the return. Please read our Returns and Refunds Policy document.

10.Your Account
Visitors to www.kristal.store, who are not minors, may choose to create an account (“Account”) on this website or Apps. You may not be able to access or use certain features of or services offered on this website or Apps if you do not have an Account. If you would like to create an Account, you will need to input an email address and password to access your Account. You are responsible for maintaining the confidentiality of your access information and for controlling access to your Account and your device. You will be responsible for all activities that occur under your Account (including but not limited to any purchases of our products made through your Account) unless you notify us that your Account is being used by a third party without your consent. We may terminate your Account, at any time, and without prior notice to you if: (a) we reasonably believe that you are using your Account in breach of our Terms and conditions, (b) we reasonably believe that a third party is using your Account without your consent, or (c) we need to terminate or suspend your Account for security or maintenance purposes.

11.Cookie Policy
To offer You customizable and personalized services, www.kristal.store uses cookies and pixel tags to collect and store and sometimes track your navigation data on the Site. A cookie is a small data file sent to Your browser from a Web server and stored on the hard drive of Your computer and it becomes active when You sign up or connect to a Service. Please read our Cookie Policy document.

12.Privacy Policy
When you buy products from us, or otherwise use this website or Apps, we may ask you to provide us with personal information about yourself. Personal information that you provide to www.kristal.store through this website or Apps shall be subject to our Privacy Policy.

13.Links with other Third-Party Sites
Our Sites and Apps may contain links with other websites for your convenience or information or user experience and which will direct you to external websites or webpages operated by third parties (the “Third Party Sites”). In addition, certain Third-Party Sites also may provide links to this website or Apps. We do not control and are not responsible or liable for the accuracy, security or reliability of any Third-Party Sites or for any content, advertising, products, or other materials on or available from such Third-Party Sites. Access to any Third Party Sites is at your own risk and www.kristal.store will have no liability to you for any loss or damage that you suffer (including but not limited to any loss or damage to your device, equipment, hardware or software) arising out of or related to your access or use of, or reliance on, any Third-Party Sites and/or their content, or caused by or in connection with any purchase of goods or services available on or through any such Third Party Sites.

14.Ownership of Content (Trademark & Intellectual Property)
All right, title and interest in and to this website or Apps and all of its content, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, designs, logos, colour schemes, graphics, graphic styles, text, images, video, audio and written and other materials that appear as part of this Website or Apps (the “Content” ), and all intellectual rights (including copyright, rights in designs and patents, trademarks, service marks, logos, slogans, screen shots, graphics, graphic styles, designs, blog posts, copyrighted materials or any branded features) in and to this website or Apps and all of its Content, is owned by www.kristal.store and/or its licensors or group. All Content is provided to you by www.kristal.store only for your personal and non-commercial use. Any unauthorized copying, publication, reproduction or distribution of copyrighted works is an infringement of the copyright owners’ rights and is therefore prohibited. This means that you may not and may not permit, assist or enable another person to do any of the following: (a) copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license, allow others to copy, or otherwise exploit this website or Apps or any of the Content, including but not limited to framing or linking the website or Apps or the Content or any part of the website or Apps or Content; or (b) access or use the website or Apps or any of the Content for any commercial purpose or for any purpose which competes with our business.

If you are a legitimate copyright owner who believes that your rights have been infringed upon in any way through the content or services provided on this website, please notify us at: privacy@kristal.store

15.Comments and other Communications
If you send us any comments, feedback, suggestions, ideas and/or other communications (“Communication”) through or in connection to this website or Apps, or through email, postal mail, or any contact with us, we will assume that you have granted to us the unlimited right to copy, reproduce, publish, transmit, distribute, display, post, modify, create derivative works from or otherwise use or exploit (“Use”) such Communications. www.kristal.store shall have the unlimited right to Use any ideas, concepts, know-how, or techniques contained in any Communications you send to us for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

16.Limitation of Liability (Disclaimer)
We will not be liable to you for (a) any loss of or corruption to data, (b) loss of or damage to your device and/or equipment, (c) any loss or damage which was not foreseeable by both you and by us or which you did not notify us may occur if we breach these Terms and Conditions or our legal duty of care to you, or (d) any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage, such as through the installation of reputable anti-virus software. Nothing in these Terms and conditions excludes or limits our liability to you for fraud or for death or personal injury caused by our negligence or for any other liability which may not be excluded or limited under any applicable law. We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our negligence or from their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage or loss of business, loss of profits, anticipated savings or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions. Each party’s aggregate liability to the other, whatsoever, is subject to an overall limit of the total amount paid at www.kristal.store under a confirmed order.

17.Exclusive Jurisdiction & General Terms
www.kristal.store website, these Terms and Conditions and your use of this website is operated and governed under the exclusive jurisdiction of English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, the website, directly or indirectly or any order you place on the website or communication with our customer services.

If either you or we do not enforce or delay enforcing any of our rights under a contract, this will not stop us from doing so at a later date. If any provision of a contract is not valid or legally enforceable, that term will be deleted, and the remaining terms will not be affected. No party other than you or we have any right to enforce any term of a contract.

Please note that nothing contained in these Terms and Conditions in any way affects your statutory rights.

18.Contact Us
If you have any questions about these Terms and Conditions, please contact us via email at hello@kristal.store. Kristal Fashion Brands is the trading arm of the 1972Group Limited. Company Registration No.: 09950241 & Registered Address: 21 Denmark Close, Luton, LU3 3UE.